Challenges to overcome in applying information technology in the mining industry

Mining has several characteristics, uncommon in other business sectors, which pose additional challenges to the implementation or design of IT and management systems that use the information. Understanding these characteristics would improve the chances of successfully importing new information technology and management techniques to mineral producers. The most important characteristics that should be understood are workplace issues, the industry’s dual nature of being a continuous construction project using cyclical factory processes, labour challenges, workplace culture, information availability, integrative data elements, and the current technical education of mining engineers. These characteristics were taken into account in two applications of information technology and systems design at operating companies. The research and consulting projects focused on the development of an IT-enabled performance management system at several underground metal mines in Canada and an integrated data warehouse for surface mines spread throughout the United States and Latin America.