Supervisors - their selection and development

"How well supervisors supervise, and are supervised determines whether management's goals will be reached and ...how effective the work force will be... Upper management must recognize the potential returns of viable training programs for both management and mine workers… The key to performance, from the standpoint of safety and productivity, is the ability of the line supervisor to manage(1).In this article, the authors will share their experiences in supervisor selection and development. They also draw on the work of two men in particular, Douglas Bray and William Byham, both of whom have contributed significantly to the understanding of supervisory development and training.IntroductionYears ago, there was not much training for supervisors. They worked under an authoritarian style of management and modelled themselves on it. They were generally selected for their skill as miners, mill operators or mechanics. Things have changed. Today, companies have different needs. The selection of supervisors is far too important to rely on guesswork. Progressive companies want supervisors who think like managers - supervisors who know how to plan and organize, set performance standards and monitor them, analyze problems, develop solutions, show sound judgment and deal effectively with people. The evaluation of these supervisory ""dimensions"" is best accomplished through the use of an assessment centre. The Assessment Centre Method increases the accuracy of predicting the future success of candidates being considered for promotion.Mining and other resource companies use assessment centres to select the most suitable people for supervision. The Assessment Centre Method is based on extensive research. It eliminates hit-and-miss selection methods by using several different exercises that simulate the problems and activities that candidates would face if they were promoted into supervision . In other words, they get a realistic "" sample"" of the supervisor's job and are required to deal with and manage interpersonal and problematic circumstances."